Judy has been a communication expert, knowledge architect, and organizational development consultant in the world of Technical Communication and Information Technology since 1983. She is the founder of MentorFactor, Inc., the home of The Center for Flow-Based Leadership®, which focuses on helping organizations prepare for the unexpected by facilitating flow-based work environments. She has worked with dozens of clients, including The U.S. National Fire Academy, Deloitte, NCR, Southeastern Pennsylvania Transportation Authority (SEPTA), Global Payments, The Harvard Drug Group, Southwest Airlines, the Social Security Administration, and the Department of Veteran Affairs.
Judy has been studying flow-based decision making and leadership in the fire service since 2007. Her Ph.D. is in Transformative Studies with a concentration in Integral Studies from the California Institute of Integral Studies. She has a Master of Science in Conflict Management from Kennesaw State University. She holds certifications in administration of EQ-i Emotional Intelligence assessments, the Zachman Framework for Enterprise Architecture®, and the Technology of Participation® facilitation method. You can reach her at firstname.lastname@example.org and 770-633-5582.